Last updated: 23 December 2025
At Embroidery Digitizing Services UK, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Who We Are
Business Name: Embroidery Digitizing Services UK
Address: 49 Arnott Cres, Manchester M15 6FN
Phone: +44 7746 501247
Email: support@californiadigitizing.com
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
- Name
- Email address
- Phone number
- Billing or enquiry details
- Uploaded design files (logos or artwork)
- IP address and browser information
- Any information you provide via contact forms, quote requests, or email
3. How We Collect Information
Personal information is collected when you:
- Submit a contact or quote request form
- Upload files for digitizing services
- Communicate with us via email or phone
- Browse our website (via cookies and analytics tools)
4. How We Use Your Information
We use your personal data to:
- Provide embroidery digitizing services
- Respond to enquiries and quote requests
- Communicate about orders or services
- Improve website performance and user experience
- Comply with legal or regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
5. Legal Basis for Processing
We process personal data based on one or more of the following lawful bases:
- Consent – when you submit a form or enquiry
- Contractual necessity – to provide requested services
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
6. Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Data is stored securely and only accessed by authorised personnel.
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
7. Sharing Your Information
We may share your information with trusted service providers only when necessary to deliver our services (e.g. secure hosting or file delivery platforms). All third parties are required to comply with data protection regulations.
8. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Analyse website traffic
- Understand user behaviour
- Improve website functionality
You can control or disable cookies through your browser settings. Continued use of our website implies consent to cookie usage.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at support@californiadigitizing.com.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Address: 49 Arnott Cres, Manchester M15 6FN
- Phone: +44 7746 501247
- Email: support@californiadigitizing.com
- Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (Local Time)