Last updated: 23 December 2025
At Embroidery Digitizing Services UK, we are committed to providing high-quality embroidery digitizing services and excellent customer care. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and fairly.
How to Make a Complaint
If you wish to make a complaint, please contact us using one of the methods below and provide as much detail as possible to help us investigate the issue efficiently.
Contact details:
- Address: 49 Arnott Cres, Manchester M15 6FN
- Phone: +44 7746 501247
- Email: support@californiadigitizing.com
Please include:
- Your name and contact details
- Order or reference number (if applicable)
- A clear description of the issue
- Any supporting files or information
Our Complaints Handling Process
- Acknowledgement
We will acknowledge receipt of your complaint within 2 working days. - Investigation
Your complaint will be reviewed by a relevant team member to understand the issue fully. - Response
We aim to provide a full response within 5-7 working days, depending on the complexity of the complaint. - Resolution
Where appropriate, we will offer a fair resolution, which may include:- Correction or revision of digitized files
- Partial or full refund (where applicable)
- Service credit or alternative solution
Escalation
If you are not satisfied with our initial response, you may request that your complaint be escalated for further review. We will reassess the matter and aim to provide a final response within 5 working days.
Confidentiality
All complaints are handled confidentially and in accordance with applicable data protection regulations. Personal information will only be used for the purpose of resolving your complaint.
Continuous Improvement
We view complaints as an opportunity to improve our services. Feedback helps us enhance quality, customer experience, and operational standards across our embroidery digitizing services.
Contact Us
If you have any questions about this Complaints Procedure or need assistance submitting a complaint, please contact us during our business hours:
Monday to Friday: 8:30 AM – 5:30 PM (Local Time)